PLAINCI Support

Understand cosmetic ingredient labels with clear, source-backed explanations.

Contact: firat_p@hotmail.com Privacy requests: firat_p@hotmail.com Security reports: firat_p@hotmail.com Typical response time: 2 business days

Quick Help

A label will not scan

Use bright, even lighting; keep the complete ingredient list in focus; avoid glare; crop to the ingredient panel; or choose Enter manually. Recognition may be less accurate for curved packaging, stylized fonts or multilingual labels.

The result looks incomplete

Compare the recognized text with the package and correct it before relying on the result. Formulas vary by country and can change over time. Send the product name, country, app version and a description of the issue to firat_p@hotmail.com. Do not email medical records or other sensitive information.

Restore a purchase

Open Settings → PLAINCI Pro → Restore Purchases while signed into the Apple account used for the purchase. If access is still missing, include the transaction date and product ID (premium_monthly or premium_annual) in your support request. Never send full payment-card details.

Manage or cancel a subscription

Open iOS Settings → [your name] → Subscriptions → PLAINCI, or use the Manage Subscription link in PLAINCI. Apple handles cancellation and refund decisions. Deleting the app or your PLAINCI account does not cancel an Apple subscription.

Delete an account

Open Settings → Account → Delete Account. Deletion removes account-linked PLAINCI data subject to legal retention requirements. Review and separately cancel any active Apple subscription first if desired.

Camera, photos or notifications are unavailable

Open iOS Settings → PLAINCI and review permissions. Camera and photo access are used only when you choose those input methods. Notification permission is optional.

Important Notice

PLAINCI provides educational ingredient information and is not medical advice or a product-safety determination. For symptoms, allergies, pregnancy-related questions or other medical concerns, consult a qualified professional. For an urgent reaction, contact local emergency services.

Include With a Support Request

App version and iOS version
Device model
Country/region and app language
Steps to reproduce the issue
Screenshot with personal information removed
Whether the issue concerns scanning, account access, notifications or subscription restoration